If you can get your money back depends on three things:
- Speed: The faster you act, the better. Scammers will try to slow you down.
- Payment method used: If you paid with a credit card or PayPal, you have a better chance to get your money back.
- Perseverance: Getting your money back takes time. Keep at it!
If you paid via Wire Transfer, Bank, or Cryptocurrency, chances of getting your money back are unfortunately very small.
What are Your Rights?
In most countries, you have the right to return a product within 7 (most Asian countries) or 14 days (in Europe). For services (software, movies) and certain goods (food, lingerie, etc.) different rules may apply.
In nearly every country you are legally protected from being scammed. Do not feel ashamed, it happens to nearly everybody at least once. As a consumer, your national laws apply, even if you bought from a company abroad.
Step 1: Build up your Case
You first have to file a complaint with the online store or service provider.
Make sure you keep a copy of all transactions and correspondence (invoices, emails, WhatsApp, Facebook messages, etc.).
Only if they do not reply at all within 3 working days or you are (nearly) certain you got scammed can you take the next step.
Clear signs of scams are:
- The website is no longer active or redirects to another website.
- You cannot withdraw your money or they want you to pay more to get your money back.
- A delivery company is asking you to pay an additional fee (the Merchant should have charged you the full fee).
In these cases, do not wait and go to step 2 immediately.
Step 2: File a Complaint
Make sure you file a complaint as soon as possible (time matters!) to get your money back with the right company or points of contact.
If you paid:
- With credit/debit card contact your card company. More tips.
- With PayPal contact PayPal. More tips.
- Via a marketplace (eBay, Amazon, AliExpress) contact the platform. More tips.
- Via wire/bank transfer contact your bank and your country police. More tips.
- If you paid with cryptocurrency, contact your crypto exchange and your country police. More tips.
Do NOT work with Money Recovery Services
We DO NOT recommend working with Money Recover Services. These organizations, also called Asset, Debts or Fund Recovery companies are often scams themselves or dubious at best:
- They give you the impression that it is easy to get your money back. It is not.
- If you paid with a credit or debit card or PayPal it is usually easy and you do not need them.
- If you paid with cryptocurrency or bank transfer it is nearly impossible to get your money back, especially if you paid more than a few days ago.
- All paperwork still has to be done by you. Their added value is often limited.
- In some cases, financial service providers do not want to work with them, making it even harder to get your money back.
We interviewed several Money Recovery Services. Their success rate is far less than 1% (but you still pay them).
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